A core part of Magic Glass’ DNA is a focus on innovation through technology. Magic Glass embraces technological opportunities to improve management, installation and production systems to complete projects rapidly and to a consistently higher quality for commercial and residential customers.
Magic Glass’ commitment to technological innovation to improve service started with early adoptions of techniques such as rope access to limit disturbance to customers on facade projects, and the use of dry ice blasting to remove rust.
Unlike other glass companies, Magic Glass hosts an in-house furnace to fabricate, customise and cut glass specific to customers' needs rapidly. With this unique technology resource, Magic Glass can provide and install toughened or customised glass cuts in 24 hours.
More recently, the Glazing and Rope Access divisions have been updated and remodelled by Nexus Service Manager. A cloud based application that provides high quality field service, Nexus Service Manager centralises Magic Glass’ business information and improves the efficiency of glazing jobs day in, day out.
How does this technology benefit Magic Glass’ customers?
Nexus Service manager allows Magic Glass to capture relevant data from customers and employees to provide more accurate quoting and invoicing. With better information about the sequence of projects, the customer receives higher quality, quicker and more accurate information about costs and materials for the specific task at hand.